1Scope and regulatory position
This policy explains the business-verification and anti-fraud checks ChatBucket Private Limited may apply to account access, onboarding, billing, messaging, AI agents, API usage and telephony integrations.
ChatBucket is not representing itself as a bank, payment institution or regulated financial intermediary merely by publishing this policy. Customers remain responsible for KYC, anti-money-laundering, sanctions and sector-specific duties that apply to their own activities. Where laws or integration partners impose specific obligations on ChatBucket, those obligations will be addressed under the applicable service terms.
2When verification may be required
We may request additional verification where required by law, telecommunications or integration partners, contractual compliance requirements, payment and fraud risk, unusually high usage, suspected abuse, regulated-industry onboarding, number provisioning, high-volume outbound campaigns or material account changes.
The extent of checks will be proportionate to the risk, applicable requirements and the service requested. Routine users will not necessarily be asked for the same documents as higher-risk enterprise or calling accounts.
3Documents and authorised representatives
Depending on the circumstances, we may request a company registration extract, business address, tax or billing information, official contact details, authorised representative confirmation, beneficial-ownership information when lawfully necessary, or evidence supporting the proposed use of the service.
We will explain the reason for the request and provide an approved secure submission channel. Do not email identity documents or sensitive verification records to a general support address unless specifically instructed through an approved secure process. We may ask for updates where information becomes inaccurate.
4Permitted use and prohibited activity
Customers must provide accurate information and may not misrepresent their identity, authority, business ownership, caller identity or intended use. Fraud, phishing, impersonation, money laundering, terrorist financing, sanctions evasion, deceptive AI-generated communications, illegal telemarketing and the facilitation of unlawful activity are prohibited.
Customers must have valid rights and permissions for contact lists, voice samples, AI-generated messages and integrations and must comply with the Acceptable Use Policy and applicable laws.
5Review, restrictions and appeal
If checks are incomplete or credible risk indicators arise, ChatBucket may seek clarification, delay activation of restricted features, impose proportionate usage limits, suspend a campaign or account, or terminate access under the Terms and applicable law. We may cooperate with lawful requests from competent authorities.
A customer may request a review of an adverse verification decision by contacting support@chatbucket.business and supplying relevant account identifiers and non-sensitive supporting details. The review process does not guarantee activation, and we may withhold details that would compromise security, investigations or legal obligations.
6Verification data and retention
We process verification records for legitimate onboarding, fraud prevention, contractual compliance and applicable legal obligations. Access is limited on a need-to-know basis and records are protected according to our applicable security controls and Privacy Policy.
Retention depends on the nature of the record, applicable legal or partner requirements, and the purpose for which it was collected. We do not establish one universal retention period for every customer in this policy. Customer requests about verification data may be directed to support@chatbucket.business.
7Contact and related policies
For verification questions or suspected misuse, contact support@chatbucket.business. See our Terms and Conditions, Acceptable Use Policy, Privacy Policy and Data Processing Agreement for additional information.
8Questions and related policies
Contact support@chatbucket.business for questions about this policy.