Terms and Conditions

These Terms govern your access to and use of the platforms, websites, mobile applications, application programming interfaces, and related services (collectively, the "Services") provided by ChatBucket Private Limited ("ChatBucket", "we", "us", or "our").

By using or accessing any part of our Services, you agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, our KYC & AML Policy, and any additional policies or guidelines referenced herein.

📅

Effective:

10 December 2025

🏢ChatBucket Private Limited

✉️hello@chatbucket.business

🛟support@chatbucket.business

⚖️Governed by Indian Law

📌Version 1.1

Legal entity: ChatBucket Private Limited. CIN: to be updated after statutory verification. Registered office: Plot No. 106, Shalivahana Nagar Road, Srinagar Colony, SBH Colony, Yousufguda, Hyderabad, Telangana 500073, India.

Grievance Officer: Grievance Officer, ChatBucket Private Limited, support@chatbucket.business. We aim to acknowledge grievances within 72 hours and respond under applicable IT Rules 2021 and DPDP Act timelines.

1Definitions

1.1Agreement / Terms: These Terms of Use plus any product-specific supplemental terms (e.g., Merchant & Developer Terms) and policies incorporated by reference (Privacy Policy, Acceptable Use Policy, KYC & AML Policy, and Data Processing Agreement where applicable).

1.2User / Customer / you: Any individual or entity that creates an account, accesses, or uses the Services. If you use the Services for an entity, you confirm authority to bind that entity.

1.3Platform: ChatBucket apps (Android/iOS and web), APIs/SDKs, and related tools.

1.4Services: All capabilities provided via the Platform, including multimodal communication (text, voice, video, sign language), real-time translation, captions, voice synthesis/voice cloning, lip-sync/sign avatars (where available), developer tools, and support.

1.5Assistive Communication Features: Accessibility features such as live captions/transcription, translation, visual narration for blind/low-vision users, and sign-language features.

1.6Third-Party Apps: External services the user elects to connect (e.g., WhatsApp/Telegram/WeChat or other messaging connectors).

1.7Personal Data: Information relating to an identified or identifiable person under applicable laws (e.g., GDPR, CCPA, PIPL, DPDP).

1.8Sub-processors: Third parties engaged by ChatBucket to process Personal Data on ChatBucket's behalf (e.g., hosting, KYC/AML, security/CDN, communications, CRM).

1.9Merchant / Developer: Business customers or developers using our APIs/SDKs or enterprise features.

2 Agreement Between You And ChatBucket

2.1By accessing or using the Services in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy. If you do not agree, you must immediately discontinue use of the Services.

2.2We may update these Terms from time to time. Material changes will be communicated (e.g., by email or posting a notice in the Platform). Your continued use after such modifications become effective constitutes acceptance of the revised Terms.

2.3You agree to be bound by any policies or documents referenced in these Terms, including our Data Processing Agreement (where applicable), and any other guidelines provided within the Platform.

3 General Conditions & User Obligations

3.1. Eligibility and Account Registration

You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an Account.
You are responsible for providing accurate, current, and complete information during registration and for keeping your information up to date.

3.2. Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials.
You must notify ChatBucket immediately of any unauthorized use or breach of your Account. ChatBucket is not liable for damages resulting from your failure to keep your credentials secure.

3.3. Verbal/Written Abuse and Conduct

Harassment or abuse toward ChatBucket staff, other users, or third parties may result in immediate suspension or termination of your account.

3.4. Feedback

If you provide feedback or suggestions ("Feedback") about our Services, you grant ChatBucket a perpetual, irrevocable, worldwide license to use and incorporate such Feedback without obligation or compensation to you.

3.5. Beta Features

Beta Features may be offered to gather feedback, may change or be withdrawn, and are provided as-is with lower or variable availability/accuracy. You grant us a non-exclusive right to use feedback to improve the Services.

4 Third-Party App Integrations

4.1If you connect a Third-Party App, you authorize necessary access to operate that integration.

4.2We don't read or store third-party content beyond what's needed to deliver the integration, maintain security, or comply with law; see our in-app notices and Privacy Notice for specifics.

4.3Third-Party Terms apply to those services; we are not responsible for their outages or data practices.

4.4Disconnecting is available in settings; related features may stop working.

5 Accessibility & Assistive Communication

5.1We aim for accessibility (e.g., screen-reader compatibility, high-contrast themes, keyboard navigation) and provide Assistive Communication Features including visual narration and ISL-focused sign features.

5.2Accuracy & Conditions. Accuracy varies by context, lighting, device, and network; sign/voice features may be in training or limited during Beta.

5.3No Emergency Use. These features are not a substitute for emergency services, clinical interpretation, or legally required human interpreters.

5.4User Responsibility. Verify important information and follow any laws that require certified interpreters in specific contexts.

6Plans, Fees & Taxes

6.1ChatBucketdoes not charge general "service fees" for using the Platform.

6.2Some features may require paid plans or subscriptions (e.g., gifts/subscriptions and B2B APIs when enabled). We'll present fees/terms at sign-up or upgrade.

6.3You are responsible for any taxes, duties, or other governmental fees associated with your use of the Services. ChatBucket may charge tax when required by Applicable Laws.

7 Privacy, Security & Customer Data

7.1. Privacy Policy

For information on how we collect, use, and disclose Personal Data, see our Privacy Policy. By using the Services, you confirm that you have read, understood, and agreed to ChatBucket's Privacy Policy.

7.2. Data Processing Agreement (DPA)

Where GDPR, PIPL, DPDP Act, or similar laws apply, you and ChatBucket agree to adhere to any applicable DPA. Contact us for more information.

7.3. KYC/AML Requirements

You may be required to complete KYC/AML checks before accessing or continuing to use certain features. Failure to provide accurate information or pass these checks may result in suspension or termination of your account.

7.4. Breach Notifications

If a data breach affecting your Personal Data occurs, ChatBucket will notify you without undue delay, and within regulatory timelines, at the email address in your account profile.

8 AI-Generated Output Disclaimer

Certain features of the Services use artificial intelligence, machine learning, automated translation, speech recognition, summarization, transcription, voice synthesis, sign-language interpretation, lip-sync avatars, and related technologies (collectively, "AI Outputs").

8.1Outputs May Be Imperfect. AI Outputs may contain inaccuracies, delays, omissions, hallucinations, mistranslations, biased interpretations, missing context, or unintended results. AI accuracy varies with input quality, language, accent, dialect, code-switching, lighting, network conditions, and other factors outside ChatBucket's control.

8.2User Verification Required. You are solely responsible for reviewing, validating, and verifying all AI Outputs before relying on them for any business, legal, medical, financial, regulatory, compliance, contractual, safety-critical, or operational purpose. AI Outputs are not a substitute for qualified human professionals (e.g., licensed translators, medical practitioners, legal counsel, certified interpreters).

8.3No Warranty on AI Performance. ChatBucket does not warrant that AI Outputs will be accurate, complete, current, fit for any particular purpose, or free of errors. AI features may be updated, modified, retrained, or discontinued without prior notice.

8.4 AI Training & Customer Data. ChatBucket aims to respect customer privacy and confidentiality in its model development practices. Where applicable, model improvement activities are governed by your Order Form, Data Processing Agreement (DPA), or product-specific terms. Aggregated, de-identified telemetry and operational metrics may be used to improve platform reliability, security, abuse detection, and overall service quality.

8.5Prohibited Use of AI Outputs. You must not use AI features or AI Outputs to (i) generate deceptive deepfakes or impersonate real persons without lawful consent, (ii) generate unlawful content, (iii) circumvent identity verification, or (iv) violate our Acceptable Use Policy. Misuse may result in suspension, termination, and reporting to authorities where required.

9 Developer & Merchant Use

9.1If you use our APIs/SDKs, you must comply with API documentation, rate limits, security guidelines, branding, and any sandbox restrictions; additional terms may apply.

9.2When we act as your processor/service provider, you must sign applicable processor terms or a DPA and provide lawful instructions; you remain responsible for your end users and compliance.

10 Service Use Restrictions

You represent and warrant that you will not, and will not permit any third party to:

Reverse-engineer, decompile, or otherwise attempt to derive source code from ChatBucket's software or systems.
Upload or transmit malicious code, viruses, or any software intended to disrupt or compromise the Services.
Use unauthorized bots, scrapers, or automated tools to access or collect information from the Services.
Impersonate any person or misrepresent your affiliation with any person or entity.
Attempt to breach or circumvent ChatBucket's security measures.
Use the Services to facilitate or promote illegal, misleading, or fraudulent activities, including sanctions evasion, money laundering, or illicit trade.

11 User Content

11.1You are solely responsible for all information, data, and other materials (collectively, "User Content") that you upload, transmit, or store in connection with the Services.

11.2By uploading User Content, you grant ChatBucket a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and distribute your User Content as needed to provide or improve the Services, subject to our Privacy Policy.

11.3ChatBucket reserves the right to remove or suspend access to any User Content that it determines in its sole discretion violates these Terms or Applicable Laws.

11.4You are responsible for maintaining backup copies of your User Content. ChatBucket does not guarantee that your content will be retrievable if it is deleted or your Account is terminated.

12Exclusion of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

13 Limitation of Liability

13.1To the fullest extent permitted by law, ChatBucket (and its affiliates, employees, and agents) shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, data, or goodwill, arising from or related to your use of the Services.

13.2Except as required by law, ChatBucket's total liability to you for any claims arising out of or in connection with these Terms or the Services shall not exceed the amount you paid (if any) to ChatBucket in the six (6) months immediately preceding the event giving rise to the claim.

13.3You acknowledge that ChatBucket has offered its Services and entered these Terms in reliance on the disclaimers and limitations of liability set forth herein, which form an essential basis of the bargain.

14 Indemnification

You agree to defend, indemnify, and hold harmless ChatBucket, its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorneys' fees) arising from:

Your misuse of or access to the Services.
Your violation of any term of these Terms.
Your violation of any third-party right, including intellectual property, confidentiality, or privacy rights.
Any claim that your User Content caused damage to a third party.

15Fair Usage Policy

15.1 Acceptable Use. The Services are intended for legitimate, good-faith use consistent with these Terms and our Acceptable Use Policy.

15.2 Excessive or Abusive Use. Excessive, abusive, automated, or abnormal usage that negatively impacts platform stability, performance, costs, or other users may result in throttling, rate limiting, suspension, additional charges, or termination, at ChatBucket's reasonable discretion. Examples include but are not limited to: bulk automated messaging beyond plan entitlements, scraping, denial-of-service patterns, evasion of rate limits, and use of multiple accounts to circumvent restrictions.

15.3 Plan Limits. Each plan or subscription tier may include defined usage limits (e.g., API calls, storage, message volume, concurrent sessions). Exceeding these limits may result in degraded service, overage charges, or upgrade requirements.

15.4 Notice Where Reasonable. ChatBucket will provide reasonable notice before applying enforcement actions where feasible, except in cases of suspected security incidents, fraud, abuse, or imminent harm.

16 Governing Law and Disputes

16.1Unless otherwise required by applicable law, these Terms and any dispute or claim (contractual or non-contractual) arising out of or in connection with them are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles. If you are a consumer in a jurisdiction that mandates different legal protections (e.g., mandatory local consumer laws), those protections remain available to you.

16.2 Dispute Resolution

Good-Faith Negotiation. The parties will first attempt to resolve disputes through good-faith negotiations for at least 30 days from written notice of the dispute.

Mediation (Optional). If negotiations do not resolve the dispute, either party may propose mediation with a mutually agreed neutral; participation is voluntary but encouraged.

Arbitration. If the dispute is not resolved by negotiation (or optional mediation), it shall be finally resolved by confidential, binding arbitration seated in Hyderabad, Telangana, India, conducted in English under the Arbitration and Conciliation Act, 1996. The tribunal will consist of one arbitrator appointed by mutual agreement, or failing agreement, in accordance with the Act. The award may be entered and enforced in any court of competent jurisdiction. To the extent permitted by law, arbitration will proceed on written submissions and remote hearings unless the tribunal directs otherwise.

16.3 Severability

If any provision of this Section 16 (or any part thereof) is found invalid or unenforceable, the remaining provisions will remain in full force and effect; the invalid/unenforceable portion will be deemed modified to the minimum extent necessary to make it valid and enforceable, consistent with the parties' intent.

17Third-Party Websites and Links

The Services may contain links to third-party platforms that ChatBucket does not own or control. We are not responsible for the content, policies, or practices of these platforms. Your dealings or correspondence with such third parties are solely between you and the third parties.

18 Miscellaneous

18.1You consent to receiving communications from ChatBucket electronically (e.g., via email, postings on our Platform). These electronic communications satisfy any legal requirement that such communications be in writing.

18.2These Terms create no rights or remedies enforceable by any third party other than each Indemnified Party, which is an intended third-party beneficiary under these Terms.

18.3ChatBucket may assign or transfer its rights or obligations under these Terms to a third party in its sole discretion. You may not assign or otherwise transfer your rights or obligations without ChatBucket's prior written consent.

18.4ChatBucket is not liable for delays or failures to perform due to events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil disorder, labor conditions, power failures, or internet disturbances.

18.5No agency, partnership, or joint venture is formed between you and ChatBucket by these Terms. You are solely responsible for your own actions and responsibilities when using the Services.

18.6These Terms (along with the policies and documents referenced herein) constitute the entire agreement between you and ChatBucket regarding the subject matter and supersede all prior agreements, proposals, discussions, or communications, whether written or oral.

18.7Any provisions in these Terms that by their nature should survive termination or expiration (including but not limited to indemnities, limitations of liability, disclaimers, and dispute resolution provisions) will survive.

19Closing Your Account

19.1 How to Close.

Request closure in settings or via support (no active obligations may remain). After closure, access to your account/content may be irretrievable.

19.2 Data Retention/Deletion.

We retain information only as required by law or for legitimate business purposes—e.g., KYC records per local requirements and retention schedules; otherwise we aim for short, purpose-based retention consistent with our Privacy Policy.

20 Contact and Further Information

If you have any questions about these Terms or your use of the Services, please contact us at: hello@ChatBucket.business.

Mailing Address:

CHATBUCKET
Plot No. 106, Shalivahana Nagar Road, Srinagar Colony,
SBH Colony, Yousufguda, Hyderabad,
Telangana 500073, India

We will make every effort to respond to your inquiries in a timely manner.

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